TERMS & CONDITIONS

SWEETFAITH ONLINE ACADEMY TERMS & CONDITIONS

Students/Guardians must agree to and comply with the following:

1. Lesson Cancellations & Rescheduling:

• Student Cancellations:

  • 24-hour notice is required for lesson cancellations, except in emergencies.

  • Cancelled lessons by students will not be rescheduled.

• Academy Cancellations:

  • Cancelled lessons by the Academy will be rescheduled.

2. Lesson Punctuality:

• Students must be prepared for the lesson at the scheduled time.

• If a student is not ready within 15 minutes of the scheduled start time, the lesson may be considered cancelled.

3. Scheduling & Availability:

• Changes to lesson times are subject to teacher availability.

4. Fees & Payments:

• Fees are due before the 5th of each month.

• Non-payment may result in:

  • No calls from the teacher.

  • The lesson slot being offered to another student.

• Fees are payable even during student absences or holidays.

• One-month notice is required for student withdrawals. Failure to provide notice may result in payment for the following month.

5. Academy Holidays:

• No regular lessons are conducted during Ramadan, except for the Weekly Lectures (Ramadan Conference).

6. Payment Notifications:

• Please inform the Academy when payments are made via Dahabshiil, Taaj and including relevant details.

7. Student Attendance & Behavior:

• Regular attendance at all lessons, including Islamic Studies, is expected.

• Absences should be avoided unless for valid reasons.

• Communication with teachers must be through official Sweetfaith Academy Skype accounts, not personal numbers or WhatsApp.